Showing posts with label Issue with the 'CRM 2013 Outlook Plugin' crash when you try to open it from Windows Start. Show all posts
Showing posts with label Issue with the 'CRM 2013 Outlook Plugin' crash when you try to open it from Windows Start. Show all posts

Monday, 23 April 2018

Issue with the 'CRM 2013 Outlook Plugin' crash when you try to open it from Windows Start


Faulting application name: Microsoft.Crm.Application.Outlook.ConfigWizard.exe, version: 6.0.0.819, time stamp: 0x57a8f98f

Faulting module name: KERNELBASE.dll, version: 6.1.7601.24094, time stamp: 0x5abee073
Exception code: 0xe0434352
Fault offset: 0x0000c54f
Faulting process id: 0x2db4
Faulting application start time: 0x01d3dae0b2f11adb
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics CRM\Client\ConfigWizard\Microsoft.Crm.Application.Outlook.ConfigWizard.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: f4a0ee1b-46d3-11e8-8e45-b083feb17d38


Resolution:


Resolve by replacing the value(C:\Program Files (x86)\MSCRM\Client\) of 'HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient\InstallPath' in registery, with 'C:\Program Files (x86)\Microsoft Dynamics CRM\Client\'.


Reboot the PC once and try to open the putlook client.


For your info, I have installed the following updates on top of the 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook' 


- Service Pack 1 for Microsoft Dynamics CRM 2013 (KB2941390)


- Update Rollup 5 for Microsoft Dynamics CRM 2013 Service Pack 1 (KB3122951)