Monday, 23 April 2018

Issue with the 'CRM 2013 Outlook Plugin' crash when you try to open it from Windows Start


Faulting application name: Microsoft.Crm.Application.Outlook.ConfigWizard.exe, version: 6.0.0.819, time stamp: 0x57a8f98f

Faulting module name: KERNELBASE.dll, version: 6.1.7601.24094, time stamp: 0x5abee073
Exception code: 0xe0434352
Fault offset: 0x0000c54f
Faulting process id: 0x2db4
Faulting application start time: 0x01d3dae0b2f11adb
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics CRM\Client\ConfigWizard\Microsoft.Crm.Application.Outlook.ConfigWizard.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: f4a0ee1b-46d3-11e8-8e45-b083feb17d38


Resolution:


Resolve by replacing the value(C:\Program Files (x86)\MSCRM\Client\) of 'HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient\InstallPath' in registery, with 'C:\Program Files (x86)\Microsoft Dynamics CRM\Client\'.


Reboot the PC once and try to open the putlook client.


For your info, I have installed the following updates on top of the 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook' 


- Service Pack 1 for Microsoft Dynamics CRM 2013 (KB2941390)


- Update Rollup 5 for Microsoft Dynamics CRM 2013 Service Pack 1 (KB3122951)